Dick Ollek, President

"If the other guy’s getting better,
then you’d better be getting better
faster than the other guy’s getting
better – or you’re getting worse."
- Tom Peters

"If you can change your mind,
I can change your income."
- Dick Ollek

HOW CAN WE ASSIST YOU
IN REACHING
YOUR GOALS?

CONTACT US TODAY
at 573.374.1111
   
   
"Train your people well enough so they can leave. Treat them well enough so they don't want to."
- Richard Branson
 
 
DVD Exercises & Support Materials

Many of our DVD workshops include exercises and other support materials. These can be downloaded from this page at no cost. Simply click the material titles you need.
CLICK HERE

 

 


DVDs & CDs by Dick Ollek

OPERATIONS & HUMAN RESOURCES


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NEW BSC SUPERVISORS MANAGEMENT TRAINING

Most companies do a great job teaching supervisors the technical part of the business but when it comes to training them on the many phases of management issues the supervisor faces on the job, very little, if any, training is available. Well, that is about to change.

Consultants In Cleaning, LLC has produced a 6 DVD, 12 lesson, management training course just for BSC supervisors and it will be available on or before MARCH 1, 2017. Here is a list of the learning sessions,

1. Defining Supervision
2. It’s the Same, Only Different
3. The Many Hats of a Supervisor
4. Building a Perfect Supervisor
5. Customer Relations Training
6. Handling Complaints
7. Conducting Discipline
8. Dealing With Different Generations and Cultures
9. The Employee Training Issue
10. Creating Effective Training
11. Dealing With Budgets
12. The Importance of Safety

Each lesson is moderated by Dick Ollek, CBSE, RGC, President of Consultants In Cleaning, LLC and a past President of BSCAI. Dick has 55+ years in the business and has “been there, done that”. The sessions can be done in a group setting or individually. Each session is 40 minutes to 1 hour in length plus the exercises and discussion questions for each lesson.

NOW THE REALLY GOOD NEWS…This training, complete with Dick’s leadership, group and single exercises, along with discussion questions at the end of each lesson is being made available for under $20 per session. That’s right, only $239 for the entire package of 12 lessons plus shipping and handling. Where is it possible to train supervisors with quality, BSC industry specific material for $20 per lesson?

DEALING WITH CULTURAL AND GENERATIONAL DIFFERENCES IN THE BSC WORKPLACE - NEW DVD

Ever had a customer call for the second or third time about the same issue and you found yourself asking "How many times do I have to tell them" or "Can't they ever get it right"? You may be saying it and they are hearing it but do they understand it? In this 37 minute DVD plus several participant exercises, Dick Ollek, CBSE, RGC, takes you through how to deal with people from different countries and cultures as well as employees from different generations. Learn how explaining something to an 18 year old differs from explaining it to a 60 year old and more importantly WHY its differs. This is a must training experience for any BSC who has different age groups and different nationalities working in their company.

FINDING AND KEEPING GREAT HOURLY EMPLOYEES
NEW DVD
In this new and up to date DVD, Dick covers in detail:

  • Your attitude toward finding the “right” people for your organization
  • Different ways to recruit career people to your company
  • How to recruit different generations
  • What about the internet
  • What you can and should say in an interview
  • What you can’t say in an interview
  • Questions to ask that get the REAL answers you want
  • Important steps to take to KEEP the people you want
This 50 minute DVD will be a valuable addition to your Human Resource department.    

FINDING AND KEEPING GREAT EMPLOYEES THIS YEAR AND BEYOND

Recent surveys reveal that between 30 and 40 percent of your employees would like to leave your company right now---even in today’s economy. In this DVD, Dick Ollek,CBSE, discusses how you can prevent them from leaving now and in the future as the economy improves. This DVD will be a valuable resource to your entire organization.  

INCREASING PROFITS WITHOUT INCREASING SALES

Conventional thinking tells us we need to increase sales if we want to increase our profitability. In this DVD Dick Ollek, CBSE takes you step by step through a procedure on how to analyze the different areas of your company to find dollars you may be wasting. You will be amazed at the dollars you can find by following the steps outlined in this DVD

TECHNOLOGY IN TRAINING

Dick Ollek, CBSE explains how traditional "one size fits all" training doesn't work in today's environment. He discusses how nearly half of your workforce is ready to leave you now even in this less than ideal economy. Now is the time to adjust to the different age groups that work with you and the different personalities within those age groups. Dick helps you understand how MP3 players, You Tube training, webinars, DVDs, I-pads, cell phones and a myriad of other tools will enhance your training and reduce your turnover. 33 minutes. 2011.

CUSTOMER RELATIONS FOR SUPERVISORS & CLEANING TECHS 

This DVD is a must have for your training library. Dick Ollek, CBSE defines customer relations and all that it entails and then invites the participants to do exercises that give them a sound understanding of the part they have in satisfying the customer. Can be used as a class or individual session. Dick conducts the session as if he were in the room with the participants. This 45 minute DVD just might save you an account or two.

BSC SUPERVISOR TRAINING

This 48 minute interactive 2015 edition is packed full of information to help old time as well as new supervisors become more valuable to your organization. Dick Ollek, CBSE, RGC, discusses the supervisor's role in the company, then does an exercise to emphasize the traits needed to be an effective supervisor and follows that with a discussion of the "5 hats" a supervisor must wear to truly be effective in their role. Dick interjects exercises along the way to keep the participants engaged in learning. This DVD can be used very effectively as a company supervisor's training event. It adds another voice to your training that will command attention by the audience.

Run time: 48 minutes plus exercise time.

DISCIPLINE TRAINING FOR BUILDING SERVICE CONTRACTORS

In this new 2015 version, Dick Ollek, CBSE, RGC, conducts a workshop that takes the participants through the 11 important steps required for effective discipline. He discusses the importance and benefits of doing it right and the consequences of doing it wrong. This 48 minute DVD can be viewed by one student or done as a company training event utilizing the exercises Dick includes in the lesson plan. Either way, it provides a useful learning tool for your employees---AND THEY WILL LEARN.

Run time: 48 minutes plus exercise time.


LOWER YOUR TURNOVER STARTING TODAY! – DVD

Did you know that you can reduce your turnover rate to less than half of the industry average? Dick offers several strategies, tips and techniques in this Inner Circle. Dick has helped many companies dramatically lower their turnover rates with the application of a few key principals. Learn about them here and begin implementing them today!

WHY CAN'T THEY DO IT RIGHT? - INTERACTIVE DVD

The client calls with a request or complaint. You pass the information to your supervisor, but the client calls back the next day - same problem! When you confront the supervisor he or she says, "But I told them to do it - they just can't get it right..." It might not be what you say, but WHAT you say... That's right - the same words can mean different things to different people. In today's multi-cultural workplace, what you SAY might not be what they HEAR.
No images available.
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SPECIAL OPERATIONS/HUMAN RESOURCES PACKAGE 1

Why Can't They Do It Right?
Discipline Training for Building Service Contractors
Dealing with Cultural and Generational Changes
The New Account Startup Right

Total Individual Price---$306
  Special Package Price---$255

No images available.
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SPECIAL OPERATIONS/HUMAN RESOURCES PACKAGE 2

Finding and Keeping Great Hourly Employees
BSC Supervisor Training

Technology in Training
Customer Relations Training for Supervisors & Cleaning Techs

Total Individual ---$312
Special Package Price---$259

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SPECIAL OPERATIONS/HUMAN RESOURCES PACKAGE 3

Includes all 8 items from in Packages 1 and 2 above

Total Individual ---$56
Special Package Price---$449

GETTING THE NEW ACCOUNT STARTUP RIGHT

 You have spent considerable time and dollars finding the prospect, preparing the proposal, and making the presentation and finally the prospect gives you the go ahead to begin service. In this 45 minute DVD, Dick Ollek, CBSE, RGC, takes you step by step through the process of making that first night on the job a smooth one. He details actual schedules and forms he used to make sure that everyone is on tract and doing their part to make your company look good on that very important first night on the job. This is a “must have” addition to your library. 


OFFICE CLEANING DVD (ENGLISH)

OFFICE CLEANING DVD (SPANISH)

JANITORIAL EMPLOYEE SAFETY DVD (ENGLISH)

JANITORIAL EMPLOYEE SAFETY DVD (SPANISH)

 

BLOODBORNE PATHOGEN TRAINING FOR JANITORIAL EMPLOYEES DVD

SALES


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SELLING CONTRACT CLEANING SERVICES

Whether you are new to the BSC sales effort or have seasoned sales people that may need a refresher course on bringing business in the door, this 6 DVD set is for you. Dick Ollek, CBSE, RGC, a 55 year veteran of the BSC business, takes you through the process of determining who you should be pursuing to closing the sale. The sessions and time of each session are:

  1. Determining which prospects to pursue.
  2. Where to find those prospects.
  3. How to get in the door when you can’t get in the door, part 1.
  4. How to get in the door when you can’t get in the door, part 2.
  5. Preparing the proposal and service agreement.
  6. Making the presentation, overcoming objections, and closing the sale.

These are not sessions on sales theory but rather tried and proven systems and processes that are being used today and they WORK. Each session lasts about an hour and is filled with information you can put to use NOW. Happy selling.

KEY POINTS TO INCLUDE IN YOUR CUSTOMER AGREEMENT
In this new 25 minute addition to the library, Dick Ollek CBSE, RGC  discusses the 6 KEY POINTS that should be included in every customer service agreement. You’ll notice he calls it an agreement not a contract and in this program he explains why. While your attorney and/or accountant should always be consulted on matters of an agreement of this nature, Dick covers the really important points to cover with your counsel. 
SELLING STRONG IN TODAY'S ECONOMY - INTERACTIVE DVD

These promotions, and marketing techniques will work in difficult, shrinking, and expanding economies. Whether times are good, bad or indifferent, you need strong tactics to stand out from the competition - this CD can help you succeed today and tomorrow!
PROSPECTS YOU SHOULD NOT PURSUE - INTERACTIVE DVD

It's tempting to take any job you can find, especially when times are tough or you are just starting out. However, taking too many of the WRONG jobs can actually hurt your business or even put you out of business. In this CD, I will help you understand how to look at prospects from the standpoint of BUILDING your business, how to recognize which prospects you should avoid, and how to tell when it's time to consider those prospects.
WHY SHOULD ANYONE BUY FROM YOU? - INTERACTIVE DVD

What is that special something that makes your company different from the competition? You've been in business for 30 years? Well, so has the xyz company - what does it REALLY mean? In this CD I'll help you learn what really sets your company apart and how to use that to make sure they DO want to buy from YOU.

THE COMPONENTS OF A SUCCESSFUL SALES PROPOSAL
Interactive CD
NEW UPDATED DVD VERSION FOR 2014—You have worked hard to get the prospect to let you present a proposal so “DON’T BLOW IT”. The proposal is your chance to prove you are the company they should hire. What you say and how you say it is critical to making the sale. In this 55 minute DVD Dick will cover:

  • The 10 things that should be in every proposal
  • In what order should they be
  • Where do you talk price
  • What to say whey they tell you to just “drop it off”
  • Why not to include references
Use this DVD as a guide and your close ratio will improve dramatically.
CLOSING THE SALE - INTERACTIVE DVD

NEW UPDATED DVD VERSION FOR 2014---The best closers don’t rely on gimmicks, tricks, or tired clichés. They follow a planned approach to understanding and meeting the prospects needs, reading the “real questions” behind objections and knowing when to shut up. In this 40 minute DVD Dick outlines,

  • The golden rule of selling
  • How to respond when they say “you’re too high”
  • How to respond when they say “I’ll think it over”
  • What the final closing statement should be
  • Some helpful hints to “making the sale”
Use the suggestions in this DVD and watch you closing rate jump up.
No images available.
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SPECIAL SALES PACKAGE 1

Selling Strong In Today's Economy
Conducting An Effective Building Walk Through

Components of a Successful Sales Proposal
Key Points to Include in Your Customer Service Agreement
Closing The Sale
Getting The New Account Startup Right
Compensating and Managing BSC Sales People
Prospects You Should Not Pursue

Total Individual Price---$612
Special Package Price---$499


Contact Us

Consultants In Cleaning, LLC.
PHONE: 573.374.1111

E-mail us: info@consultantsincleaning.com