Dick Ollek, President

"If the other guy’s getting better,
then you’d better be getting better
faster than the other guy’s getting
better – or you’re getting worse."
- Tom Peters

"If you can change your mind,
I can change your income."
- Dick Ollek

"Train your people well enough so they can leave. Treat them well enough so they don't want to."
- Richard Branson
 
 
DVD Exercises & Support Materials

Many of our DVD workshops include exercises and other support materials. These can be downloaded from this page at no cost. Simply click the material titles you need.
CLICK HERE

 

 


DVDs & CDs by Dick Ollek

OPERATIONS & HUMAN RESOURCES

FINDING AND KEEPING GREAT HOURLY EMPLOYEES
NEW DVD
In this new and up to date DVD, Dick covers in detail:

  • Your attitude toward finding the “right” people for your organization
  • Different ways to recruit career people to your company
  • How to recruit different generations
  • What about the internet
  • What you can and should say in an interview
  • What you can’t say in an interview
  • Questions to ask that get the REAL answers you want
  • Important steps to take to KEEP the people you want
This 50 minute DVD will be a valuable addition to your Human Resource department.    

DISCIPLINE TRAINING FOR BUILDING SERVICE CONTRACTORS

In this new 2015 version, Dick Ollek, CBSE, RGC, conducts a workshop that takes the participants through the 11 important steps required for effective discipline. He discusses the importance and benefits of doing it right and the consequences of doing it wrong. This 48 minute DVD can be viewed by one student or done as a company training event utilizing the exercises Dick includes in the lesson plan. Either way, it provides a useful learning tool for your employees---AND THEY WILL LEARN.

Run time: 48 minutes plus exercise time.

WHY CAN'T THEY DO IT RIGHT? - INTERACTIVE DVD

The client calls with a request or complaint. You pass the information to your supervisor, but the client calls back the next day - same problem! When you confront the supervisor he or she says, "But I told them to do it - they just can't get it right..." It might not be what you say, but WHAT you say... That's right - the same words can mean different things to different people. In today's multi-cultural workplace, what you SAY might not be what they HEAR.

SALES

KEY POINTS TO INCLUDE IN YOUR CUSTOMER AGREEMENT
In this new 25 minute addition to the library, Dick Ollek CBSE, RGC  discusses the 6 KEY POINTS that should be included in every customer service agreement. You’ll notice he calls it an agreement not a contract and in this program he explains why. While your attorney and/or accountant should always be consulted on matters of an agreement of this nature, Dick covers the really important points to cover with your counsel. 
CLOSING THE SALE - INTERACTIVE DVD

NEW UPDATED DVD VERSION FOR 2014---The best closers don’t rely on gimmicks, tricks, or tired clichés. They follow a planned approach to understanding and meeting the prospects needs, reading the “real questions” behind objections and knowing when to shut up. In this 40 minute DVD Dick outlines,

  • The golden rule of selling
  • How to respond when they say “you’re too high”
  • How to respond when they say “I’ll think it over”
  • What the final closing statement should be
  • Some helpful hints to “making the sale”
Use the suggestions in this DVD and watch you closing rate jump up.

Contact Us

Consultants In Cleaning, LLC.
PHONE: 573.434.9296

E-mail us: info@consultantsincleaning.com